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Frequently asked questions
Can I use different payment methods?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, Google Pay, Apple Pay, Amazon Pay and Samsung Pay. You can choose the option that's most convenient for you during the checkout process.
What types of lighting fixtures do you offer?
We offer a wide range of lighting fixtures to suit various preferences and needs, including LED Light Bulbs, outdoor and indoor lighting fixtures, Smart Lighting and accessories, conventional lighting, and LED strip lights. You can explore our full selection or if you prefer you can shop by the brand which you can access via the menu.
Can you help me with lighting design for my space?
We offer a lighting design consultation service. Our experts can assist you in creating the perfect lighting plan for your space. We also provide a no-obligation energy-saving survey to make sure you get a quick return on your investment To learn more just get in touch over the phone, use the live chat service on the website or just fill out a contact form.
How do I choose the right bulb or fitting for my room?
Selecting the right bulb depends on factors like room size and desired ambience. To make this easier, we provide a range of guides on our website. Click on the guides link either at the top of the page or the link in the footer, if you can’t find what you’re looking for or seek further assistance please don’t hesitate to get in touch.
What is the difference between incandescent, CFL and LED bulbs?
Incandescent bulbs are traditional but less energy efficient. CFL bulbs are more efficient but contain small amounts of mercury. LED bulbs are the most energy-efficient and eco-friendly option, offering long lifespans and a variety of colour temperatures.
Do you offer energy-efficient lighting options?
Yes, we prioritise energy efficiency. Explore our selection of LED bulbs and fixtures, which consume less energy and have a longer lifespan compared to traditional lighting options. You could save as much as 90% of your energy when you switch over to LED lighting. The new ultra-efficient LED range is not only A-rated but it will use up to 60% less energy compared to standard LED bulbs
Can I return or exchange a product if it's not what I expected?
Absolutely! We want you to be satisfied with your purchase. Please review our Returns Policy for details on the return process, including timeframes and conditions. If you have any questions, our customer support team is here to assist you.
What kind of electrical accessories do I need for DIY installations?
For DIY electrical projects, you may need electrical boxes, wire connectors, electrical tape, and tools like wire strippers and screwdrivers. Explore our "Electrical" section for a wide range of quality products.