Delivery & Shipping Information
Fast UK delivery from a trusted lighting specialist.
We know that when you're upgrading your home, waiting for your order isn't ideal. That's why we dispatch in-stock products the same working day when ordered before 4:00 pm, with a choice of Royal Mail and courier delivery services to suit your needs.
Same-Day Dispatch
In-stock orders placed before 4:00 pm are normally dispatched the same working day.
Free UK Delivery
Spend over £100 ex VAT and we’ll deliver your order free of charge, standard delivery.
Tracked Delivery
Choose from Royal Mail tracked services or next working day courier delivery.
Friendly UK Support
Need your order urgently? Contact our team and we’ll do our best to help.
UK Delivery Options
| Delivery Service | Estimated Delivery | Price |
|---|---|---|
| Royal Mail Tracked 48 | 2 Working Days | £3.10 |
| Royal Mail Eco Delivery | 2–4 Working Days | £3.50 |
| Royal Mail Tracked 24 | Next Working Day* | £4.98 |
| Next Working Day Courier | Next Working Day* | £11.40 |
How Your Order Is Processed
From the moment you place your order to the moment it arrives at your door, we handle every step with care.
Order Placed
You place your order securely online.
Stock Checked
We check product availability and prepare your order.
Packed Carefully
Your items are carefully picked and packed with care.
Dispatched
Your order is dispatched the same day if ordered before 4:00 pm.
Tracked Delivery
You’ll receive tracking details so you can follow your delivery.
Dispatch Times
In Stock
✔ Ordered before 4 pm
✔ Dispatched same working day
✔ Tracking emailed after dispatch
Out of Stock
If an item isn't immediately available we'll normally dispatch within 3-5 working days.
If there is likely to be any longer delay we'll contact you with an updated delivery estimate.
Free Delivery
Orders over £100 excluding VAT qualify for FREE UK delivery.
There's nothing you need to do—the discount is automatically applied at checkout.
Need It Tomorrow?
This is the bit I particularly like because it adds personality.
Missed today's 4 pm dispatch?
If your order is genuinely urgent, don't panic.
Although our standard courier collection takes place at 4:00 pm, we have access to additional courier networks, and we'll always do our very best to help where possible.
Give us a call on 0118 939 3218 or email [email protected] and we'll see what we can do.
That sounds far more customer-focused than simply saying "contact us".
Tracking Your Order
Once your order leaves our warehouse, you'll receive a dispatch confirmation email containing tracking information (where available), allowing you to follow your parcel right to your door.
International Delivery
Lightsave Home supplies customers both within the UK and internationally.
As shipping costs, delivery times and customs requirements vary between countries, international orders are quoted on an individual basis rather than through our online checkout.
If you're located outside the UK, please contact our sales team with the products you're interested in purchasing and your delivery address. We'll provide a personalised quotation, including shipping costs and estimated delivery times.
Telephone: 0118 939 3218
Email: [email protected]
Our team works with a network of trusted international courier partners and will always recommend the most suitable delivery option for your order.
With many years of experience supplying lighting products to customers throughout the UK and overseas, we're happy to assist with international enquiries for both residential and commercial projects.
Frequently Asked Questions
What time is your order cut-off?
Orders placed before 4:00 pm Monday to Friday for in-stock items are normally dispatched the same working day.
How long will my order take?
Most in-stock orders are dispatched the same working day. Delivery times depend on the service selected during checkout.
What happens if an item is out of stock?
We'll usually dispatch within 3–5 working days. If there's likely to be a longer delay, we'll contact you with an updated timescale.
Do you offer free delivery?
Yes. Orders over £100 excluding VAT qualify for free UK delivery.
Can I upgrade my delivery after ordering?
If your order hasn't yet been dispatched, please contact our customer service team as soon as possible and we'll do our best to help.
Can I track my order?
Yes. Where available, you'll receive tracking details by email once your order has been dispatched.
Do you deliver internationally?
Yes. We regularly ship orders to customers outside the UK.
As international shipping costs vary depending on the destination and the size of your order, we provide personalised shipping quotations rather than fixed online rates. Simply contact our sales team by phone or email and we'll be happy to prepare a quotation.
What if I need my order urgently?
Call us on 0118 939 3218 before 4:00 pm (or even shortly afterwards). If possible, we'll arrange collection through one of our courier partners to try and get your order to you as quickly as we can.